Frequently Asked Questions

Please read our FAQ before sending us a message. If your questions aren’t answered here, please contact us. We’re happy to help!

What are the delivery charges for orders from the Online Shop?

We offer Free shipping to selected countries with tracking information. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days

Which payment methods are accepted in the Online Shop?

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How long will delivery take?

Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

How secure is shopping in the Online Shop? Is my data protected?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

What exactly happens after ordering?

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Do I receive an invoice for my order?

Yes of course, we will send you a invoice to your email account as soon as your orders is been made.

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